Returns

At Alternow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your satisfaction.

1. Return Conditions

• Eligibility: Items must be returned within 30 days of receipt.
• Condition: Items must be unused, unworn, and in the original packaging

2. Return Procedure

• Step 1: Contact Us
  • Email our customer service team at alternowinfo@gmail.com with your order Full Name and number with reason for return.
• Step 2: Authorization
  • Wait for a return authorization email from us with further instructions.
• Step 3: Packaging
  • Securely pack the item(s) in the original packaging, if possible. Include a copy of the return authorization email.
• Step 4: Shipping
  • Ship the item(s) to the return address provided in the authorization email. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

3. Refunds

• Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Partial Refunds: Items that are not in their original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].

4. Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at alternowinfo@gmail.com with details and we will guide you through the process.

5. Shipping Costs

• Return Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Information

For any questions or concerns regarding returns, please contact our customer service team at:

• Email: alternowinfo@gmail.com

We appreciate your business and aim to provide a hassle-free shopping experience. Thank you for shopping with Alternow!