Shipping Info
At Alternow, we strive to provide the best shipping options to ensure your orders arrive quickly and safely. Please review our shipping policies below.
Domestic Shipping
- Free Shipping: We offer free standard shipping on all domestic orders, 24/7. No minimum purchase required.
- Processing Time: Products are typically processed within 24 hours of your order. Please note that orders placed on weekends or holidays will be processed the next business day.
- Shipping Time: Standard shipping usually takes 2-3 business days, depending on your location.
- Express Shipping: If you need your order sooner, we offer expedited shipping options at an additional cost. Shipping times and costs for expedited services will be calculated at checkout.
International Shipping
- Availability: We ship to select international destinations. Please check at checkout to see if we ship to your country.
- Shipping Costs: International shipping costs are calculated at checkout based on your location and the shipping method selected.
- Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information on potential charges.
Order Tracking
- Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.
- Tracking Page: Track your order directly on our website or through the carrier’s tracking page using the tracking number provided.
Delivery Issues
- Lost or Stolen Packages: If your tracking information shows that your package has been delivered but you cannot locate it, please contact our customer service team at (alternowinfo@gmail.com). We will work with the shipping carrier to resolve the issue.
- Incorrect Addresses: Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Additional Information
- Multiple Shipments: If your order contains an excess amount of items, they may be shipped separately to ensure quicker delivery. You will receive a separate tracking number for each shipment.
- Pre-Orders and Backorders: If your order contains pre-ordered or backordered items, we will ship these items as soon as they become available. You will be notified of any delays via email.
Contact Us
If you have any questions or concerns about your order or our shipping policies, please do not hesitate to contact us:
- Email: alternowinfo@gmail.com
Thank you for shopping with Alternow! We appreciate your business and are committed to providing you with a seamless shopping experience.